Frequently Asked Questions

FAQ2017-10-01T21:13:00+00:00

FAQ’s

Do you offer a student discount?2017-10-01T21:05:07+00:00

Students receive 20% off all services before 5pm (excluding Saturday and Sunday) on presentation of student card.

What is your cancellation policy?2017-10-01T21:03:55+00:00

We require at least 24 hours notice should you wish to cancel. Cancellation within 24 hours notice may incur a 50% Service Fee.

Do I need to confirm my booking?2017-10-01T21:01:34+00:00
Yes you need to confirm your appointment. We automatically send out a confirmation text 3 days prior to your appointment as a friendly reminder. Unfortunately if appointments are not confirmed within 24 hours of the appointment then we will have to cancel the appointment as we have a waiting list.
How long will my appointment take?2017-10-01T21:00:19+00:00

As a general rule for new clients we allow 3 and a half hours for a cut and colour, however this is for a basic colour. If you are having a colour correction or have long/thick hair then we will allow extra time. Please be mindful of this when you are booking and provide us with as much information as you can so that you we don’t have to turn you away once we see your hair.

Where can I park?2017-10-01T20:18:32+00:00

Parking is limited to on-street. We recommend parking on Brunswick Street, anywhere near the corner of Johnston Street.